Quality Control of Car Seat

To All Valued CustomersTchou Tchou is fully committed to oversight and repair the product needs of infants and children. As such, we want to address a upstart market development of our infant simple machine seat model sum 0907-888-TTICS.As you may know, Tchou Tchou has issued a voluntary product rec solely of in all(a) infant machine seat acquired in the last three months. In the wake of this development, we atomic number 18 offering to replace your newly purchased infant political machine seat with one of our earlier model at no supererogatory greet on your part.To ensure the safety of your children, we would like to request you to each return the infant car seat at the store where you purchase the product or email us at emailprotected and we would be cheerful to arrange for a pickup.We recognize the inconvenience this causes you. However, this action reflects Tchou Tchous perpetration to high quality standards and ensuring that our products fully meet your expectati ons. transport know we are working hard to digest you with the high-quality products and customer service you have fare to expect from Tchou Tchou. If you have any(prenominal) questions, please contact our toll giving 24/7 customer service hotline at 1-800-82468.Sincerely,(Your Name)Manager, Sales and market AnalystDate January 4, 2008To Fred Lucas, Manager, Manufacturing DepartmentFrom (Your Name), Manager, Sales and Marketing Analyst pillowcase Quality Control of Car Seat Model Number 0907-888-TTICS slope Language TrainingDue to the recent complaint that we have reliable from our client with regards to the tiny fragment of glass in the upholstery of the infant car seat, we have voluntarily recalled the products that were purchased within the past three months. This step was undertaken to turn in us the opportunity to thoroughly check the quality of our recalled product.Although our viewgraph cost would be greatly affected we would like your department to replace the uphol steries of all the recalled infant car seats. In addition to the quality control review that we have been doing prior to the release of all our products, our engine room department giveing besides perform a thorough check on all the machineries and equipments that are being used in the production of all our products.We pry the suggestion made by some employees to improve the workplace in your department. The management officers have considered their suggestion and have recently made an scheme with a language instructor who could provide a program that would urge ease of communication and learning of a second language among employees in the department. The in-house language instructor will visit your department tomorrow and will present the program to you and your staff.Please keep me stick on on any development. Thank you very much.Hi Ms. Kathy,I have recently indite a letter addressed to all our customers who have purchased the infant car seat model number 0907-888-TTICS. I have informed them to the highest degree the companys decision to recall the product and our willingness to replace the infant car seat with one of our earlier model at no extra cost on their part. This is in line with our commitment to provide them with the best quality products which our company has been noted for.I have also written the manufacturing department and asked them to replace all the upholsteries of the recalled infant car seat. The engineering department will likewise conduct a thorough inspection on all the machineries and equipment in the production area to ensure that no(prenominal) of the fragment of glasses came from our production area. Furthermore, the language instructor will be coordinating with Fred Lucas in line with the in-house language program that will be provided to the employees.Although the complaint of one customer is an isolated case, the companys overhead expense will be greatly affected as a result of the product recall. However, the reputat ion of Tchou Tchou and our customers satisfaction is our foremost concern. This may be the first time that we have recalled a product in our sise years of existence but given the time, the public will be fully cognizant that we have been at par with our product standard.Please be assured that I will use my skills and expertise in projecting the good image of the company and to make the public aware that this problem did not arise from our company.I will keep you posted on any development.Sincerely,(Your First Name)